CENTRAL SCHEDULING REPRESENTATIVE - CENTRAL SCHEDULING 3
Company: Nationwide Children's Hospital
Location: Columbus
Posted on: October 24, 2024
Job Description:
Central Scheduling Representative - Central Scheduling 3
Requisition ID
2024-53234
Category
Administrative/Clerical
Overview
This position is responsible for scheduling numerous clinic
outpatient appointments; obtaining of accurate demographic,
insurance, and physician information; and pre-registering of
outpatients in a timely and accurate manner. Excellent customer
service skills are a must Schedule: (Full time, Benefits Eligible)
Location:
Central Scheduling
3700 Corporate Drive
Suite 230
Columbus, Ohio 43231
United States Why Nationwide Children's Hospital?
The moment you walk through our doors, you feel it. When you meet
our patient families, you believe it. And when you talk with anyone
who works here, you want to be part of it. Welcome to Nationwide
Children's Hospital, Where Passion Meets Purpose. Here, Diversity,
Equity and Inclusion are integrated into our core values and
practices. We are passionate about building, sustaining and
evolving an inclusive and equitable environment. We are seeking
individuals who live these values and want to share their
experiences and efforts in support of our collective mission. We're
14,000 strong. And it takes every one of us to improve the lives of
the kids we care for, and the kids around the world we'll never
meet. Kids who live healthier, fuller lives because of the
knowledge we share. We know it takes a Collaborative Culture to
deliver on our promise to provide the very best, innovative care
and to foster new discoveries, made possible by the most
groundbreaking research. Anywhere. Ask anyone with a Nationwide
Children's badge what they do for a living. They'll tell you it's
More Than a Job. It's a calling. It's a chance to use and grow your
talent to make an impact that truly matters. Because here, we exist
simply to help children everywhere. Nationwide Children's Hospital.
A Place to Be Proud. Responsibilities
- Efficiently schedules patients for
designated outpatient services.
- Interviews and registers designated patients in the computer
system. Pre-registers 85% of patients scheduled for less than 30
days in the future.
- Obtains accurate demographic, insurance, and physician
information on at least 95% of registrations.
- Screens customer data to ensure patient is eligible for
insurance indicated. Communicates differences to the customer.
- Screens registrations to ensure insurance pre-certification and
physician referral requirements are met. Assists in identifying
self-pay patients and referring them to financial assistance when
applicable. Instructs customer on requirements.
- Establishes and maintains open and professional demeanor and
communication with departments and physicians whose services are
scheduled by this department.
- Assists in the training and development of new employees.
- Open to new learning opportunities; adaptable to change.
- Coordinates changes in appointments by canceling and/or
re-scheduling as necessary
- Work referral lists and contacts patients for
appointments.
- Shows respect for the authority of others, including
supervisor, manager, physicians, nurses, clinic office staff, the
SCI Implementation Team and schedulers.
- Displays positive attitude and discusses decisions or policies
in a positive, problem-solving way.
- Performs other related duties as assigned.
Qualifications
KNOWLEDGE , SKILLS AND ABILITIES REQUIRED Education:
- High school graduate.
- Associates degree preferred. Required Experience:
- Minimum 4 years experience in customer service and
registration/admitting areas.
- Keyboarding/typing/data entry skills; and computerized
scheduling experience preferred.
- One year experience working on a mainframe computer. Experience
using Outlook, Word and Excel.
- Excellent interpersonal, verbal and written communication
skills, bilingual a plus.
- Ability to work and problem-solve with minimal supervision;
ability to adapt to change positively in work flow and
process.
- Ability to understand and retain complex and quickly changing
information.
- Knowledge of the impact of managed care trends on hospital
operations.
- Knowledge of medical terminology.
- Ability to relate to diverse age and demographic
backgrounds.
- Excellent organization skills and the ability to comprehend and
follow written and verbal instructions.
- Must be able to multi-task and handle various priorities in a
flexible, rapidly changing environment.
- Ability to function as a team member responsible for staffing
operational hours. Minimum Physical Requirements:
- Sitting Frequently (34-66%)
- Talking on phone/in person Constantly (67-100%)
- Typing on a keyboard Constantly (67-100%)
- Standing/walking Frequently (34-66%)
- Lifting up to 25 lbs Occasionally (0-33%) The above list of
duties is intended to describe the general nature and level of work
performed by individuals assigned to this classification. It is not
to be construed as an exhaustive list of duties performed by the
individual so classified, nor is it intended to limit or modify the
right of any supervisor to assign, direct, and control the work of
employees under his/her supervision. EOE/M/F/Disability/Vet Need
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Keywords: Nationwide Children's Hospital, Kettering , CENTRAL SCHEDULING REPRESENTATIVE - CENTRAL SCHEDULING 3, Other , Columbus, Ohio
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