Dental Front Desk

Company: Pure Smiles Dental Group
Location: Lima
Posted on: October 29, 2024

Job Description:

OVERVIEW: Family owned, private practice with warm, caring doctors, a highly-respected community presence and has a fun, skilled and welcoming team! WE ARE LOOKING FOR a skilled, warm and welcoming dental or medical professional to join our talented front desk team of kind and caring professionals. JOB: Full-time 4-5 days a week (name your hours!) HOURS: M-TH 7:30am-5:00pm, Friday 7:30am-2:00pm PAY: HIGHLY COMPETITIVE PAY w/robust FULL-TIME (28+ hrs.) benefits package BENEFITS: FULL-TIME: 4 health plans to choose from ( cost-shared ), dental plan, paid vacation, paid sick days, paid holidays, quarterly office bonuses, clothing allowance, 401k and 401k match, continuing education, Life, Short-term disability, Long-term disability, Vision, Critical Illness, Accident policies AND MORE! . EXTRAS: Quarterly team building events, holiday parties, company picnic, FUN after hours team gatherings, contests and incentive programs, teammate referral bonus program and SO MUCH MORE! EXPERIENCE REQUIRED: One year of direct work experience in a front office capacity (either dental office or medical facility). Preference will be given to those with previous dental receptionist experience. Skilled professional who is a team player, works well with different styles, backgrounds and knowledge levels. Ability to build relationships easily, welcoming and warm presence (with both patients and teammates). Able to write effective and professional correspondence, including texts, emails and memos. Ability to simply explain financials i nvolved in patient treatment plans. Quickly adapts to changes in office policies, technology, and practice protocols. Embraces technology and is highly skilled in Microsoft Office, Google and practice management software ( Open Dental experience preferred ). Professionally diffuses conflict and is calm, professional and polite. Able to maintain systems and primary databases. Able to manage multiple competing priorities with a calm, kind and organized approach. Brand ambassador, supports practice goals, builds our reputation and has a strong customer service orientation with highly effective communication skills. JOB DUTIES: Develops and effciently maintains office schedules to meet practice goals. Increases and stimulates new patient growth by supporting marketing and promotional programs, including recall, care calls, referral letters and gifts, and working with referrals. Reviews schedule to identify outstanding treatment, scheduling issues, financial concerns, and opportunities for same-day treatment. Discusses available appointment times at morning huddles and asks team members for ideas to fill openings. Responsible for answering incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up. Proactively develop an "ASAP" list for any appointments that can be moved forward to fill up a schedule that has last minute openings. Manages unscheduled list, asap list, treatment pending list t o ensure patients follow through to meet scheduling goals. Management of patient conrmation software (Flex), to patients confirmed in advance of appointments following practice conrmation protocol. Sends "Thank You's" to referral sources. Adapts to improvements in office policies and efficiencies as we strive for excellence and growth. Team player who is willing to work with others, be efficient, and displays kindness and empathy. Ensures all new patient paperwork and radiographs are obtained at least 24 hours before the patient's appointment. Greets all patients promptly and courteously as they arrive at the office, checking them in and notifying the appropriate parties of their arrival. Responds to patient inquiries providing knowledgeable and accurate information on various topics such as work to be done, billing information, and scheduling. Assists new patients and walk-ins to the office and provides information about services offered, hours of operation, payment options, treatment/services, and other relevant information. Manages late patients, no-shows, and cancellations according to office protocol and Standard Operating Procedures. Oversees patient relations and handles patient questions or complaints while reflecting Pure Smiles core values. Provides new patients with required paperwork ensuring all signatures are obtained, and essential information is noted such as allergies and medical conditions, and input this information into Open Dental Communicates with clinical staff during the patient's appointments to keep everyone on schedule and in the loop about our patient's needs. Follows all Standard Operating Procedures for the respective position. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $35,900 - $39,050 Annual Bonus/Commission: No

Keywords: Pure Smiles Dental Group, Kettering , Dental Front Desk, Healthcare , Lima, Ohio