MANAGER IN TRAINING
Company: Truenorth
Location: Springboro
Posted on: October 27, 2024
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Job Description:
The Store Manager is responsible for the day-to-day store
operations. This includes hiring, training, and scheduling team
members. As the leader of the team, the store manager is
responsible for giving direction, setting goals, and providing
feedback. The Store Manager is responsible for ensuring that the
store is running smoothly. This includes proper staffing levels,
inventory management, controllables including labor and
cash/inventory shortages, and timely reporting of all maintenance
issues. A True North Store Manager is a leader, effective
communicator, problem solver, and guest service focused.
Principle Responsibilities:
--- Ensure that each guest receives outstanding service by
providing a welcoming and friendly environment which includes
greeting and thanking every guest and ensuring all staff to do the
same.
--- Fosters an environment of respect, teamwork, and guest
service.
--- Actively recruit team members including Cashiers, Shift
Managers, and Assistant Store Managers, using the tools and
training provided by True North.
--- Train and continue to develop team members. Direct and monitor
training activities of store personnel.
--- Ensure compliance with all policies and procedures through
consistent communication with team members including daily
information and monthly store meetings.
--- Evaluate and address employee performance issues.
--- Resolve guest complaints in a timely and professional
manner.
--- Ensure that all merchandise is in stock, properly displayed per
plan-o-gram, and correctly priced at all times.
--- Review DVR system to monitor store activity and ensure that
transactions are taking place in the proper manner.
--- Respond quickly to all emergencies for the safety and security
of guests and team members and notify the appropriate
individuals.
--- Ensure that all store reports and paperwork are completed in a
timely fashion.
--- Provide support and coverage to the store as needed,
occasionally beyond regularly scheduled work times.
Essential Skills and Requirements:
--- Ability to effectively supervise, train and motivate others
--- Communicate clearly and professionally with team members and
guests.
--- React calmly in the event of an emergency situation.
--- Read, count, and write to accurately manage store
operations.
--- Take responsibility for transport of bank deposit
--- Work in cold conditions for long periods of time while stocking
and cleaning the cooler.
--- Move or handle merchandise throughout the store generally
weighing 25 pounds; occasionally lift up to 50 pounds.
--- Stand for extended periods of time, up to 8 hours.
--- Ability to work flexible schedule, primarily opposite of the
Assistant Store Manager, which may include first, second and
occasionally third shift.
Minimum Qualifications:
--- Must possess and maintain a valid Driver's License.
--- Must have a High School Diploma or equivalent.
--- Must possess and maintain a vehicle (in order to complete
banking)
--- Previous experience supervising others is preferred
--- Must be available to work a minimum of 45 hours per week and
provide support 24 hours per day, 7 days per week by being on duty
or on call.
Keywords: Truenorth, Kettering , MANAGER IN TRAINING, Executive , Springboro, Ohio
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